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Frequently Asked Questions

How can I place orders with you?

On Line at www.talproducts.com

As always, orders may be placed by the following methods ...

To ensure you are shipped exactly what you need; we ask that you provide us with the correct item number, size, color, and any other details where applicable. If this is your first order, our customer service representative will ask you for shipping and billing information to enter in our system for future ordering.

If you are already a TAL Products customer with an account please speak to a sales rep about setting up a personalized login.

What are your terms and conditions?

Our shipping terms are next day delivery (orders placed before 4pm) within the GTA on in-stock items. We waive the shipping charge on orders $250 or more, with the exception of specialty items which require special shipping arrangements (i.e.: barrels, etc.). Please ask a customer service representative if any additional shipping charges apply to your order.

The prices listed are for reference and volume pricing may be available to you. Please speak to one of our customer care representatives to find out if you qualify. TAL Products reserves the right to change prices based on fluctuations in the industry pricing. TAL Products is required by law to charge all taxes on items for sale in all Canadian provinces.

We require full payment on invoices 30 days after delivery of the product, for account holders with TAL Products. To open an account with us, please contact a customer service representative. On Line we accept Paypal, or VISA, Mastercard or American Express as form of payment.

Can I see samples of your products?

Samples can be provided upon request for items such as gloves, aprons, chemicals, medical disposables, food packaging, safety supplies, shipping supplies, etc. We also have a showroom at our head office which showcases our popular items. Please contact a customer service representative or a sales representative to request a sample.

Can I order products not listed in your catalogue?

We have a wide selection of products consisting of regular catalogue merchandise as well as special order items. Please enquire with a Customer Service Representative or a Sales Representative to see if your product is available. Delivery times on these items may be extended to 3-5 business days.

Because these are special order items, returned merchandise is subject to a 25% re-stocking charge or may not be returnable depending on the vendor’s policies and procedures.

What are my payment options?

We accept PayPal or most major credit cards as payment. We do not keep credit card numbers on file, so if you would like to pay by this method on a regular basis you may set up a pre-approved authorization form for us to keep on file.

Can I order without an account?

You may still order if you do not have an account with us. However, each order must be paid upon ordering of product by PayPal or you may pay with a major credit card number.

If you would like to open an account please complete and submit the Account Application Form.

Do you have a charge for delivery?

Within the Greater Toronto Area
For Account holders-Delivery charges are waived for orders $250 or more*. If the order is below the $250 minimum, a $15.00 charge applies. Please inquire with a Customer Service Representative for a quotation of shipping charges if you wish to order oversized or heavy items. Or if you do not have an account with us.

Outside the Greater Toronto Area
Delivery charges are waived for orders $500 or more. If the order is below the $500 minimum, a $65.00 charge applies. Please inquire with a Customer Service Representative for a quotation of shipping charges if you wish to order oversized or heavy items.

*Items which are oversized or extremely heavy do not apply to these guidelines; please inquire for any extra shipping costs on these items.

** All orders below $50.00 are subject to a $10.00 handling fee, regardless of the shipping terms.

*** Greater Toronto Area (GTA) qualifies as Toronto, North York, Etobicoke, Scarborough, Concord, Woodbridge, Brampton, and Mississauga.

How long do you guarantee your pricing?

TAL Products reserves the right to change prices based on fluctuations in the industry pricing, manufacturer increases and currency variances.

What is an F.O.B. charge?

F.O.B., Freight On Board, is an additional shipping charge. Some items such as sweeping compound or bubble wrap rolls are more costly to ship. When ordering these items, please keep in mind this extra charge. The exact amount of this fee varies, so please ask a customer service representative and we can provide you with a quote. To waive this charge, you may make the shipping arrangements at your own cost.

Can I call the toll free number outside of Canada?

Yes of course, you may call us at 1-877-635-6613 toll free. As always, orders may be placed by the following methods ...

Can a representative visit my company's location?

We can arrange for a sales representative to visit your company location within the GTA. You may request for them to provide samples, pricing, and find which product will best suit your operational needs.

I order the same items frequently; can I get them delivered on a regular basis?

You may arrange with our ordering department for scheduled ordering, either on a weekly or monthly basis. This method of ordering will avoid back-ordered items.

How do I place my first order?

First time orders may be placed over the phone to obtain any further information. Our Customer Service Representatives can inform you of our policies and procedures. The first order must be paid by credit card or through Paypal. You may also open an account with us by completing and submitting an account application form. This may take up to 10 business days to be approved. Account holders may submit orders online or by phone, fax or email, and will receive an email confirmation of their order.

How do I open an account?

To open an account, please call a Customer Service Representative and request an account application form. You may also create an account from our website. You will need to give 3 business references and some background information about your company. After completing and submitting the form, please allow 7-10 business days for processing.

Do you have a minimum order?

No. Please refer to our shipping and delivery page.

Do you charge sales tax?

We must charge HST by law in Canada.

How can I return a product?

Returns must first be authorized by a qualified Sales Representative by giving the reason for return. If we deem your return as acceptable we will arrange for pick-up of the product and issue a credit to your account. If the return is due to customer error a shipping/restocking fee may be charged. Items which are worn on the body such as safety boots, back support belts, etc are exempted from this return policy as are certain special order items which are non-refundable. Please refer to our returns policy page.

How can I find a specific product on your website?

If you are looking for a specific product, you may either enter the item#, product name, or keyword in the search box in the top right had corner of the website, browse by category, or by manufacturer.

If you require further information, please do not hesitate to contact us: